Secure, nFADP-Compliant Digital Adoption for Insurance Enterprises
Scalable Digital Adoption for Global Insurance Leaders
From complex claims processing to broker enablement - empower your teams to navigate legacy systems and modern cloud apps with 100% Swiss data sovereignty and zero-error precision.
Bridge the Gap: Legacy Systems to Modern Cloud
Insurance corporations often run on a hybrid of decades-old core systems and modern SaaS like Guidewire or Salesforce. GRAVITY acts as a consistent intelligence layer across both, ensuring a seamless employee experience. Your workforce no longer needs to learn five different interfaces - they simply follow the GRAVITY guide.
Accelerate Claims Processing & Accuracy
Every manual entry error in a claim costs time and money. GRAVITY provides real-time field validation and smart tips that prevent incomplete submissions. Reduce re-work cycles by up to 35% and ensure that adjusters follow the most current legal and internal guidelines for every region.
Multi-Market Agility for Global Carriers
Managing a workforce across Switzerland’s linguistic regions or global offices? GRAVITY allows you to deploy localized guidance in German, French, Italian, and English instantly. Push global policy updates or regulatory changes to thousands of employees simultaneously without a single training webinar.
Streamlined Broker & Agent Enablement
External brokers are your lifeblood, but they won't use tools that are hard to navigate. GRAVITY simplifies your broker portals, guiding external partners through the submission process as if they were internal experts. Increase wallet share by becoming the easiest carrier to do business with.
Don’t take our word for it.
See what our clients say
With GRAVITY as an integral part of user onboarding and engagement management, we have been able to maximize the impact BSI CRM has. Release management, in particular, becomes much more effective when you use GRAVITY.
GRAVITY helped improve the customer experience of our SAP SuccessFactors applications. It allows us to provide performance support to our 1500 employees exactly when and where they need it in the application and to increase data quality in the systems.
GRAVITY is exceptionally user-friendly, allowing content authors to create complex scenarios without needing technical expertise in CSS or HTML. It enables seamless workflows across systems, offering end-users just the right amount of information and support without being intrusive. GRAVITY has streamlined our employee training and support, reducing the need for costly rollout sessions and providing guidance directly within the process for ongoing support.
We used GRAVITY for the rollout of Salesforce CRM with 400 tied agents. GRAVITY provides users with urgent answers at their fingertips, at the time they need them. It was instrumental in achieving 98% user adoption (daily use) within a year. I would highly recommend GRAVITY with every running tool and for sure with every new tool launch.
Frequently asked questions about our digital adoption platform
How does the "Zero-Knowledge" architecture protect policyholder data?
In insurance, protecting sensitive PII (Personally Identifiable Information) is paramount. Our "Zero-Knowledge" architecture ensures that GRAVITY only sees the application's structural metadata - not the policyholder’s data itself. This means your sensitive claims and health data stay within your secure environment, allowing you to meet Swiss Solvency II and internal audit requirements without risk of data exposure.
Can we use GRAVITY for compliance-heavy workflows like AML or KYC?
Absolutely. You can set mandatory guides that prevent an employee from proceeding until they have completed specific compliance steps. This creates a digital audit trail and ensures 100% adherence to internal risk protocols.
How does Swiss data hosting benefit insurance providers with multi-regional operations?
Beyond the legal protection of the nFADP, our infrastructure is managed by ISO/IEC-27001 certified partners in Zurich. Data is stored in high-security Tier-IV data centers with physically separated backup locations within Switzerland. This provides a "Swiss Core" that simplifies your DPO's job by ensuring the physical and legal security of your data meets the highest international standards.
How do we update guides when insurance regulations change?
You can edit and publish updates in real-time via our no-code editor. The moment a new law or internal policy takes effect, every employee in your organization will see the updated guidance the next time they open the application.
How do you ensure the technical security and integrity of the GRAVITY code?
Security is embedded into our entire development lifecycle. We utilize a software testing standard based on ISO 29119 and perform continuous vulnerability scans on our builds. Furthermore, for every major release, we commission an independent Swiss security firm to conduct comprehensive penetration tests against our services and code. These reports are available to our clients for internal review under a standard NDA. For more technical details on our infrastructure and security protocols, please visit our Security Q&A.