Digital Adoption Platform for the Insurance Industry

Achieve Zero-Defect Precision Across Claims & Policy Administration

Empower claims adjusters, underwriters, and brokers to navigate complex core insurance platforms and cloud systems with zero-defect precision and 100% Swiss data residency.

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Value Proposition

Instant expertise

GRAVITY revolutionized the way insurance professionals gain expertise in and navigate through complex insurance systems and processes. By providing on-the-job-training, users can learn about insurance applications, processes and products while actively working with them. This immersive approach allows for hands-on experience, providing a deeper and quicker understanding of the intricacies of insurance operations. New employees can be onboarded and be productive quickly, easing the pain of high workforce fluctuation.

Fast compliance with new regulations

GRAVITY enables the incorporation of evolving regulations within the work processes, ensuring users' adherence to updates and amendments, pivotal in such a heavily regulated industry. Where system changes and traditional training methods can take months, new information can be added to GRAVITY instantaneously. No more compliance training! Using GRAVITY to alert employees at crucial decision-making points in their business process enables 100% compliance, be it with the reworked Insurance Oversight Act (IOA), the new Federal Act on Data Protection (FADP) or indeed constantly changing sanctions.

Increase speed to market

Whether launching new products, changing processes or introducing new systems, time to market, whether internal or external, is critical to the success of these initiatives. The use of GRAVITY enables the rapid communication of changes and the introduction of new features at critical points in the business process. This ensures not only over 90% user adoption of new features, but also immediate process implementation. All without separate training sessions. This significantly accelerates the adoption and integration of new insurance technologies, enabling insurance companies to stay ahead in a constantly evolving industry.

Reduced support costs

GRAVITY's interactive step-by-step instructions provide comprehensive support within the application, saving up to 60% on support from business and IT. By integrating knowledge transfer directly into workflows, users can access on-demand guidance and solutions to common issues, minimizing the guesswork and frustration that often accompanies seeking help. One of our insurance customers stated that 40% of their support cases, pre-in-app-guidance were due to users not fully understanding the application. By leveraging GRAVITY in insurance core applications, companies can ensure the 100% correct usage of systems and processes.

GRAVITY Award 2023 - Insurance

From left to right: Christoph Müller (Gravity Global), Maria Stracke (Zurich), Christoph Bigler (Mobiliar), Mark Schlund (Allianz)

Zurich Insurance - Best GRAVITY User Engagement

Zurich Insurance has recognized that giving users a better experience leads to higher acceptance of innovative services. Sewan Renold, Head of Customer Activity Platform, believes that the user experience should focus on individuals rather than tools. During the implementation of GRAVITY, Zurich considered its users' preferences and needs in developing their CRM system. Improved user experience led to an increase in engagement, which translated into fewer service requests and higher customer satisfaction. Considering this exceptional use of GRAVITY and the impressive outcomes garnered, we are delighted to present Zurich Insurance with the Best GRAVITY User Engagement Award 2023.

Mobiliar Insurance - Innovator in Insurance Transformation

The Swiss insurance company Mobiliar has repeatedly proven to be a pioneer in the digital transformation of the insurance industry. Through innovative thinking and close collaboration with the GRAVITY team, Mobiliar has also contributed significantly to the improvement of GRAVITY. Their contribution to the development of the Callout Activators feature has driven its development and improved the solution in a sustainable way. This feature offers many new application possibilities and although it is currently in BETA status, it has already become a key feature of GRAVITY. Mobiliar has shown itself to be capable of digitizing its own business processes and has also played a key role in the development of GRAVITY. Their work has helped to make GRAVITY an even more powerful tool, driving the digital transformation of the insurance industry. Because of all these factors, the Swiss Mobiliar Insurance Company is our clear winner for the Best GRAVITY Feature Input Award 2023.

Resource Collection

Interview with GRAVITY customer Zurich Insurance Group Head of «Customer Activity Platform»
Successful roll-out of Salesforce CRM at Generali Insurance. Check out the video to learn details how Generali achieved 98% user adoption thanks to GRAVITY.

Unified Operations Across Legacy Architectures & Modern SaaS

Insurance carriers frequently operate within fragmented IT environments, forcing employees to constantly switch between legacy policy administration engines and modern platforms like Guidewire or Salesforce. GRAVITY serves as a unified digital overlay across your entire software ecosystem, delivering a single, consistent employee experience. By removing the friction of navigating disparate software interfaces, your workforce executes end-to-end workflows smoothly without needing separate, repetitive training for every underlying application.

Accelerated Claims Processing & Operational Accuracy

Manual data entry errors during claims intake delay settlement cycles, increase operational re-work, and directly impact loss ratios. GRAVITY embeds real-time field validation, context-aware prompts, and rule enforcement directly within live claims software interfaces to catch incomplete or non-compliant submissions immediately. By guiding adjusters through evolving regional regulations and internal underwriting guidelines step-by-step, carriers cut claims cycle times, minimize administrative overhead, and drive consistent execution quality.

Multi-Market Agility for International & Regional Carriers

Deploying policy changes, regulatory updates, or workflow revisions across multi-regional workforces often leads to operational bottlenecks and compliance lag. GRAVITY allows insurance organizations to deploy localized, multilingual in-app guidance instantly across German, French, Italian, and English operational units. Compliance and process updates are pushed directly to thousands of active users in real time, guaranteeing immediate operational alignment across all regions without interrupting daily business or scheduling webinars.

Streamlined Broker Enablement & Partner Portal Optimization

Independent brokers and distribution partners naturally gravitate toward carriers that offer the fastest, easiest submission pathways. GRAVITY simplifies complex broker portals and partner systems by guiding external producers through policy quoting, risk assessment, and application workflows as if they were internal specialists. By eliminating portal friction and reducing submission errors, you improve underwriting speed, strengthen partner loyalty, and capture greater market share across your distribution channels.

Testimonials

Don’t take our word for it.
See what our clients say

Adrian Meier
Digital Project Manager at Sanitas Troesch

With GRAVITY as an integral part of user onboarding and engagement management, we have been able to maximize the impact BSI CRM has. Release management, in particular, becomes much more effective when you use GRAVITY.

Barbara Werthmüller
Global Head Center of Expertise Services, financial industry, Zug

GRAVITY helped improve the customer experience of our SAP SuccessFactors applications. It allows us to provide performance support to our 1500 employees exactly when and where they need it in the application and to increase data quality in the systems.

Florian Schweri
Head of CRM, Prozesse und Projekte at Sanitas Troesch

GRAVITY is exceptionally user-friendly, allowing content authors to create complex scenarios without needing technical expertise in CSS or HTML. It enables seamless workflows across systems, offering end-users just the right amount of information and support without being intrusive. GRAVITY has streamlined our employee training and support, reducing the need for costly rollout sessions and providing guidance directly within the process for ongoing support.

Christof Tremp
Director Digital Transformation, Generali Insurance

We used GRAVITY for the rollout of Salesforce CRM with 400 tied agents. GRAVITY provides users with urgent answers at their fingertips, at the time they need them. It was instrumental in achieving 98% user adoption (daily use) within a year. I would highly recommend GRAVITY with every running tool and for sure with every new tool launch.

Frequently asked questions about our digital adoption platform

How does the "Zero-Knowledge" architecture protect policyholder data?

In insurance, protecting sensitive PII (Personally Identifiable Information) is paramount. Our "Zero-Knowledge" architecture ensures that GRAVITY only sees the application's structural metadata - not the policyholder’s data itself. This means your sensitive claims and health data stay within your secure environment, allowing you to meet Swiss Solvency II and internal audit requirements without risk of data exposure.

Can we use GRAVITY for compliance-heavy workflows like AML or KYC?

Absolutely. You can set mandatory guides that prevent an employee from proceeding until they have completed specific compliance steps. This creates a digital audit trail and ensures 100% adherence to internal risk protocols.

How does Swiss data hosting benefit insurance providers with multi-regional operations?

Beyond the legal protection of the nFADP, our infrastructure is managed by ISO/IEC-27001 certified partners in Zurich. Data is stored in high-security Tier-IV data centers with physically separated backup locations within Switzerland. This provides a "Swiss Core" that simplifies your DPO's job by ensuring the physical and legal security of your data meets the highest international standards.

How do we update guides when insurance regulations change?

You can edit and publish updates in real-time via our no-code editor. The moment a new law or internal policy takes effect, every employee in your organization will see the updated guidance the next time they open the application.

How do you ensure the technical security and integrity of the GRAVITY code?

Security is embedded into our entire development lifecycle. We utilize a software testing standard based on ISO 29119 and perform continuous vulnerability scans on our builds. Furthermore, for every major release, we commission an independent Swiss security firm to conduct comprehensive penetration tests against our services and code. These reports are available to our clients for internal review under a standard NDA. For more technical details on our infrastructure and security protocols, please visit our Security Q&A.