CRM Adoption: Clean data and productive teams from day one
Maximize your CRM investment
Transform your CRM from a burdensome admin tool into a true sales weapon. GRAVITY guides your teams in real-time through Salesforce, HubSpot, or Microsoft Dynamics - ensuring 100% data quality and full employee buy-in.
Superior Data Quality through Real-Time Validation
A CRM is only as good as the data inside it. GRAVITY prevents "garbage in" by correcting employees during entry and guiding them through complex mandatory fields. Ensure clean pipelines and reliable forecasts without forcing your sales teams to read manuals.
Employee Onboarding Directly within the Pipeline
Drastically shorten the ramp-up time for new sales hires. Instead of days of CRM classroom training, your employees learn on-the-job. GRAVITY triggers helpful tips and workflows exactly when a lead needs qualifying or a deal needs closing.
Swiss Precision for Your Customer Data
Since CRMs contain highly sensitive customer information, protecting that data is critical. With Swiss hosting and full compliance, GRAVITY provides the security that US-based competitors often can't guarantee. Your process data stays in Switzerland.
Cross-platform Support for Your Entire Stack
Whether you use Salesforce, Microsoft Dynamics 365, HubSpot, or a custom industry solution - GRAVITY works as an intelligent layer over any web application, providing a consistent employee experience across your entire tech stack.
Don’t take our word for it.
See what our clients say
With GRAVITY as an integral part of user onboarding and engagement management, we have been able to maximize the impact BSI CRM has. Release management, in particular, becomes much more effective when you use GRAVITY.
GRAVITY helped improve the customer experience of our SAP SuccessFactors applications. It allows us to provide performance support to our 1500 employees exactly when and where they need it in the application and to increase data quality in the systems.
GRAVITY is exceptionally user-friendly, allowing content authors to create complex scenarios without needing technical expertise in CSS or HTML. It enables seamless workflows across systems, offering end-users just the right amount of information and support without being intrusive. GRAVITY has streamlined our employee training and support, reducing the need for costly rollout sessions and providing guidance directly within the process for ongoing support.
We used GRAVITY for the rollout of Salesforce CRM with 400 tied agents. GRAVITY provides users with urgent answers at their fingertips, at the time they need them. It was instrumental in achieving 98% user adoption (daily use) within a year. I would highly recommend GRAVITY with every running tool and for sure with every new tool launch.
Frequently asked questions about our digital adoption platform
Which CRM systems does GRAVITY support?
GRAVITY works with any web-based CRM solution, including Salesforce, HubSpot, Microsoft Dynamics 365, SAP Sales Cloud, Pipedrive, and custom-built proprietary systems.
Does GRAVITY help with rolling out new CRM processes?
Absolutely. When you introduce new fields, validation rules, or sales stages, you can use GRAVITY to launch instant in-app announcements and interactive walkthroughs. Every employee knows exactly what has changed the moment they log in.
How secure is our sensitive customer data?
Security is embedded into our entire development lifecycle. We utilize a software testing standard based on ISO 29119 and perform continuous vulnerability scans on our builds. Furthermore, for every major release, we commission an independent Swiss security firm to conduct comprehensive penetration tests against our services and code. These reports are available to our clients for internal review under a standard NDA.
Can we track which CRM features are being ignored?
Yes. GRAVITY’s analytics provide insights into employee behavior, showing you exactly where sales reps struggle or which CRM modules are underutilized, allowing for data-driven process improvements.
How long does it take to deploy GRAVITY on our CRM?
Since GRAVITY is a no-code solution, you can have your first guided workflows live in a matter of hours, not months. It sits on top of your CRM without requiring deep backend integration.