Digital Adoption Platform for Banks & Financial Institutions
Eliminate Operational Risk Across Core Banking & CRM Workflows
Empower your workforce to master complex core banking systems and CRM platforms with 100% data residency in Switzerland. Eliminate operational risk, enforce zero-defect process execution, and ensure instant compliance across every transaction.
Sovereign Compliance: Built for FINMA & nFADP
In commercial and retail banking, regulatory compliance is an absolute operational constraint. GRAVITY is hosted, and legally anchored in Switzerland, offering direct alignment with nFADP requirements and FINMA circulars governing operational resilience and outsourcing. While international providers force compliance officers to navigate cross-border data transfer risks and cloud sovereignty loopholes, GRAVITY guarantees that sensitive employee workflows, audit logs, and transaction telemetry never exit Swiss jurisdiction.
Zero-Defect Execution for Complex Core Banking Systems
Core banking platforms and transaction engines leave zero margin for human error, where a single mistyped field can cause settlement delays, incorrect loan originations, or compliance breaches. GRAVITY functions as an active inline guardrail, providing contextual step-by-step validation directly within the live UI during critical operations. By enforcing correct data entry and regulatory checks in real time, Front Office and Back Office teams complete intricate banking paths accurately without relying on static manuals.
Rapid Workforce Productivity for Banking Talent
High system complexity and frequent core banking updates traditionally result in long ramp-up times and heavy training overhead for bank staff. GRAVITY embeds interactive walkthroughs directly inside the live software environment, converting static documentation into contextual performance support. New hires learn directly on production systems, eliminating weeks of off-site classroom instruction, accelerating time-to-productivity, and protecting operational margins by reducing overall training spend.
Friction Identification & Workflow Telemetry
Unclear workflows, redundant clicks, and software workarounds slow down transaction velocity and increase operational risk across core banking operations. GRAVITY delivers privacy-first process telemetry that maps how employees navigate your core banking and CRM software stack. By pinpointing UI friction and process detours—while maintaining strict end-user anonymity—operations and compliance leaders receive objective data to streamline internal processes and maximize enterprise software ROI.
Don’t take our word for it.
See what our clients say
With GRAVITY as an integral part of user onboarding and engagement management, we have been able to maximize the impact BSI CRM has. Release management, in particular, becomes much more effective when you use GRAVITY.
GRAVITY helped improve the customer experience of our SAP SuccessFactors applications. It allows us to provide performance support to our 1500 employees exactly when and where they need it in the application and to increase data quality in the systems.
GRAVITY is exceptionally user-friendly, allowing content authors to create complex scenarios without needing technical expertise in CSS or HTML. It enables seamless workflows across systems, offering end-users just the right amount of information and support without being intrusive. GRAVITY has streamlined our employee training and support, reducing the need for costly rollout sessions and providing guidance directly within the process for ongoing support.
We used GRAVITY for the rollout of Salesforce CRM with 400 tied agents. GRAVITY provides users with urgent answers at their fingertips, at the time they need them. It was instrumental in achieving 98% user adoption (daily use) within a year. I would highly recommend GRAVITY with every running tool and for sure with every new tool launch.
Frequently asked questions about our digital adoption platform
Does GRAVITY have access to sensitive client banking data?
No. GRAVITY is designed with a "Privacy by Design" approach. We guide your employees through the interface without ever reading or storing the sensitive payload data (e.g. client names or account balances) within the application fields.
Can GRAVITY be deployed on-premise for high-security environments?
Yes. For institutions requiring total oversight, we offer full on-premise installations. For those preferring a managed solution, our hosted instances are Single Tenant installations running on isolated containers. This ensures your data and admin interface are never co-mingled with other clients, providing an enterprise-grade level of isolation and security within our Swiss data centers.
How does Swiss data residency mitigate jurisdictional risk for global banks?
For global corporations, data hosted in the US or by US providers is often subject to the US CLOUD Act, allowing foreign authorities access regardless of local privacy laws. By hosting data exclusively in Switzerland under Swiss Law, GRAVITY provides a "legal firewall." This ensures your employee and process data remains under the protection of the nFADP, simplifying global compliance audits and protecting your institution from conflicting international data subpoenas.
How does GRAVITY help with regulatory changes (e.g. ESG or AML updates)?
When regulations change, you can update your internal workflows in minutes. GRAVITY pushes smart alerts and new mandatory guides to all relevant employees instantly, ensuring immediate firm-wide compliance without needing an employee training seminar.
How do you ensure the technical security and integrity of the GRAVITY code?
Security is embedded into our entire development lifecycle. We utilize a software testing standard based on ISO 29119 and perform continuous vulnerability scans on our builds. Furthermore, for every major release, we commission an independent Swiss security firm to conduct comprehensive penetration tests against our services and code. These reports are available to our clients for internal review under a standard NDA. For more technical details on our infrastructure and security protocols, please visit our Security Q&A.