Product
April 22, 2024

Unlock Training Effectiveness Secrets with Metrics

Usage metrics reveal more than completion rates, tracking queries, errors, and adoption to enhance training and support.

Unlock Training Effectiveness Secrets with Metrics

Introduction

Organizations often invest in training to increase employee productivity, efficiency, and retention, but how do you know that your training programs are effective?

To measure the real impact of training and employee development, usage metrics give a deeper, more informative view than traditional learning metrics like completion rates (12 Employee Training Metrics To Measure (With Benefits) | Indeed.com). While completion percentages show how many employees finished a course, usage metrics analyze how employees apply their new application skills.

By unlocking insights into employee behaviors, usage metrics from tools like GRAVITY Telemetry (see GRAVITY Features) can help organizations optimize training content and better support workers. This allows "Learning & Development (L&D) professionals to focus on driving results rather than just delivering information.

Usage Metrics 101

Usage metrics are quantitative data points that measure how employees interact with and utilize training resources. In contrast to traditional learning metrics like completion rates, usage metrics provide deeper insights into learner behavior beyond just course completion. GRAVITY Telemetry provides usage metrics, such as:

- User activity tracking

- Dashboard activities

- Search usage

- Information Dock activities

By tracking metrics like search pattern and “Information Dock activities”, organizations can identify knowledge gaps in the workplace and improve content. Monitoring adoption rates allows targeted communications to drive engagement. Inactivity tracking enables proactive support through check-ins. Overall, usage metrics from GRAVITY Telemetry provide comprehensive data to optimize training and better understand employees.

Driving Adoption

Organizations can leverage usage metrics from GRAVITY Telemetry to drive higher adoption rates for new features and technologies. By tracking feature adoption over time, companies can identify areas where users are slow to adopt new capabilities. Targeted communications and nudges can then encourage increased usage.

For example, if the adoption rate for a new collaboration tool (Microsoft SharePoint) is low across the organization, training teams could send targeted emails to managers and employees about the benefits of the tool. They can also A/B test different types of training content and messaging to see which content drives the highest engagement and adoption with users.

GRAVITY provides detailed usage metrics to see which features employees are using, versus just having completed introductory training. This helps L&D professionals create more effective content that focuses on the areas that will have the most business impact. Usage metrics take the guesswork out of adoption campaigns.

Proactive Support

Usage metrics can enable organizations to provide proactive support to employees before issues arise. One key metric for proactive support is tracking user inactivity. GRAVITY Telemetry allows organizations to identify when employees have not logged in or accessed certain features for set periods of time. This inactivity tracking data then informs proactive check-ins and nudges to re-engage inactive users.

For example, a retail customer used GRAVITY's inactivity tracking to identify when employees had not logged in to their learning management system for over two months. A nudging campaign was triggered on the Intranet to reach out to these inactive users with reminders, tips, and encouragement to re-engage with the training materials. This proactive outreach led to a 37% reduction in inactive users over a 6-month period.

Proactive support driven by usage metrics allows organizations to reduce inactivity rates by connecting with employees before they disengage completely. Check-ins and nudges informed by inactivity tracking data provide a supportive experience that keeps employees learning and progressing.

Real-World Examples

Usage metrics have enabled many organizations to optimize their employee training and support programs. Here are some examples:

Increasing Adoption with Targeted Campaigns

A retail customer used usage metrics to identify which employee groups had low adoption of a new collaboration platform. They targeted these groups with nudge campaigns to encourage registration and use of key features. This increased platform activation by 29% and engagement by 44% across previously unengaged groups.

Reducing Inactivity with Check-Ins

A customer in the Insurance sector analyzed usage metrics and saw a spike in inactive users after employee onboarding was complete. They implemented proactive check-ins at 30-, 60- and 90-days post-registration. Personalized outreach reduced user inactivity by 15% by providing help at the right time.

Key Takeaways

Usage metrics provide powerful insights into employee behavior that traditional learning metrics lack. GRAVITY Telemetry provides organizations with comprehensive usage data on their application and performance content, providing a deep understanding of knowledge gaps, feature adoption, user struggles, and more.

This key intelligence enables organizations to make targeted, high-ROI improvements to training and support. By optimizing based on actual user data, companies can increase capability, productivity, and satisfaction. Usage metrics shine a light on how employees truly interact with systems—critical to driving effective change.

With GRAVITY, companies can go beyond superficial training metrics to uncover what’s working and what’s not. The focus becomes actions that create real business impact, not just checking boxes. This results in learning that evolves with users and gives them the knowledge and abilities they need to thrive and contribute.

Save up to 90% on learning costs. Significantly reduces corporate learning and support costs.
2× speed of digital adoption. Accelerating user adoption and promoting faster software rollouts.
Reduce support efforts by up to 40%. Reduces support efforts by answering most user questions directly within the application.
No-code required. Easy implementation within just couple of minutes.

Embrace the digital adoption platform of tomorrow - GRAVITY

Christoph Müller

Christoph Müller

For years I used corporate Intranets in the workplace, experiencing firsthand that traditional learning formats for IT rollouts and employee onboarding do not work. I developed GRAVITY software to tackle this challenge. Employees are happier because learning is simple and effective; businesses are happier because their IT rollouts are successful and cost a lot less than before.