Implementing new features aimed at enhancing productivity and customer service is only half the challenge. Ensuring your employees utilize them efficiently is crucial. Users should easily be informed about optimized ways of working and getting them to work differently should be as easy as playing a computer game.
Indicators on the right show actual results from some of our customers.
Companies often launch productivity-boosting features and enhancements, but employees frequently underutilize these offerings due to habit or lack of awareness. The key is getting them to discover, understand, and adopt these features swiftly to maximize operational efficiency.
Users may resist adding new features or changes to their routine. That's where game onboarding principles come into play, allowing to alert users at the right time to break this resistance. These alerts function like game notifications, reminding users about new features or more effective ways of completing tasks in real-time.
By incorporating GRAVITY into your enterprise applications, we facilitate the transition from unfamiliar to familiar. Prompting and guiding users on newly introduced features and enhancements which is designed to accelerate user adoption.
We use GRAVITY to place information directly on the application where it is needed. That way, information does not get lost in the noise reaching us through different channels.